Return & Refund Policy
At LuxeLiving, we aim to ensure a smooth and transparent shopping experience. If you are not completely satisfied with your purchase, we offer a fair and straightforward returns and refunds process, outlined below.
Eligibility for Returns
Customers may request a return within 14 days of receiving their order. To be eligible for a return, items must be:
- Unused and unworn
- In original condition
- Returned in original packaging
- Free from damage, marks, or signs of use
Returns that do not meet these conditions may not be accepted.
How to Initiate a Return
To request a return, customers must contact our customer support team within the 14-day return window. Once the request is approved, return instructions will be provided.
Items sent back without prior approval may not be accepted.
Non-Returnable Items
The following items are not eligible for return:
- Items marked as final sale
- Used, worn, or damaged products
- Items not returned in original packaging
- Gift cards (if applicable)
Exchanges
At this time, product exchanges are not offered. If you would like a different item, please return the original product (if eligible) and place a new order.
Refunds
Refunds are offered on eligible returned items only.
- Refunds are processed within 5–7 business days after the returned item is received and inspected
- Refunds are issued to the original payment method
- Original shipping charges are non-refundable
Customers will be notified once the refund has been processed.
Return Shipping Costs
- Return shipping costs are the responsibility of the customer
- No restocking fees are charged
- If an item is faulty, damaged, or incorrect, LuxeLiving will cover the return shipping costs
Additional Information
LuxeLiving reserves the right to refuse returns that do not comply with this policy.
Need Help?
If you have any questions regarding returns or refunds, please contact us at: annieoghogho@gmail.com